Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
Our fulfillment times [for all physical products] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It is currently very difficult to predict the shipping times.
We work with on-demand order fulfillment companies with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at email@example.com with your order number, alternatively you can also use our chat tool, whatsapp or messenger links below.
If you did find a mistake in your delivery address, we cannot send you a replacement order.
We work with print-on-demand and product-on-demand order fulfillment companies! They have locations worldwide, so depending on where you are, your orders are ordered or printed and shipped from the facility that can do it most efficiently!
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org, alternatively you can also use our chat tool, whatsapp or messenger links below.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Due to the nature of our products, (Print On Demand, Products On Demand) we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org!
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com within a weeks' time with photos of wrong/damaged items and we’ll work to resolve the issue with you.
At this time, we don't offer returns or exchanges. If you’re unsure which size would fit better, check out our sizing charts (where available). Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item and we can work to resolve the issue!
Any claims for misprinted/damaged/defective items must be submitted within one week after the product has been received. For packages lost in transit, all claims must be submitted no later than 1 week after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
If we receive a returned shipment, we will get in contact with you. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If you provide an address that is considered insufficient by the courier and the shipment is returned us, you will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to us. You will be liable for the cost of a reshipment to yourself (if and as applicable).
If you haven't registered an account with Irish N Mad and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Irish N Mad does not accept returns of sealed goods, such as but not limited to products which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders won’t be available for reshipping and will be disposed of.
Returned by Customer - You must contact us before returning any products at email@example.com. We do not refund orders for buyer’s remorse.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
therefore Irish N Mad reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
We have an international customer base therefore we use USD as our base currency. The price will automatically convert into your currency at checkout and you can pay in your own currency.